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What Are the Topics Covered in Cisco 500-440 Exam?
In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:
- Describe the features and functionalities of Cisco Unified CCE solutions (23%)
- Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
- Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
- Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
- Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
Who Is Cisco 500-440 Certification Exam Intended For?
As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.
Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
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Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Advanced Features | - Outbound dialer and callback design - CRM and third-party integrations |
| Operations and Troubleshooting Design | - Failure scenarios and recovery design - Monitoring and logging architecture |
| Contact Center Enterprise Architecture | - High-level system design principles - UCCE solution components overview
|
| System Design and Deployment | - Sizing and scalability considerations - Redundancy and high availability design |
| Call Routing and Dial Plan Design | - Routing scripts and call flows - Dial plan integration with enterprise systems |
| Contact Center Applications | - Reporting and analytics (CUIC) - Cisco Finesse desktop design considerations |
