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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
SAP Certified - SAP Field Service Management Sample Questions:
1. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) True
B) False
2. How can Master Data be created and maintained in FSM?
There are three correct answers.
A) By integration with back-end systems
B) By bulk upload with the Data Loader
C) Manually in the Master Data module
3. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
A) Autoscheduling
B) Customer self service
C) Smartforms and feedback (checklists)
4. How can smartform instances be created?
There are three correct answers.
A) Automatically by a business rule
B) Manually by a dispatcher on the Field Service Management web UI
C) Manually by a technician on a mobile app
D) By the customer in the FSM Self Service application
5. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
A) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
B) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
C) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C | Question # 3 Answer: C | Question # 4 Answer: A,B,C | Question # 5 Answer: B |
