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Salesforce ED-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Data Management | 16% | - Data quality, deduplication, governance - Integration methods and tools - External systems and third-party apps |
| Topic 2: Education Data Architecture (EDA) | 22% | - Data migration and integration considerations - EDA data model, standard and custom objects - Relationships, data integrity, extending EDA |
| Topic 3: Solution Design | 19% | - Account and contact models for education - Security, sharing, and access design - Design scalable, maintainable solutions |
| Topic 4: Implementation Strategies and Best Practices | 18% | - Change management and adoption - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize - Configuration vs customization |
| Topic 5: Analytics and Reporting | 7% | - Leverage Salesforce reporting features - Reports, dashboards, and analytics for education |
| Topic 6: Domain Expertise | 18% | - Education industry processes and needs - Education Cloud capabilities and use cases - Recruitment, admissions, student experience, advancement, alumni relations |
Salesforce Certified Education Cloud Consultant Sample Questions:
A college is interested in best practice and tips on Salesforce date foverance.
Which resource should the consultant recommend?
- A. Trailblazer Community
- B. Partner Community
- C. AppExchange
- D. IdeaExchange
Correct Answer: A 🗳️
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A Career Services department plans to implement Salesforce. The consultant is preparing for the discovery session will the director and advising staff.
Which question should the consultant ask during the discovery session?
- A. Which users need system admin access?
- B. What is the estimated project budget?
- C. What are the success metrics for the project?
Correct Answer: C 🗳️
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A university is experiencing performance degradation issues such as record locking, long search times, and long record save times.
What is the likely cause for all of these issues?
- A. TDTM
- B. Insufficient code coverage
- C. Data skew
- D. Insufficient data storage
Correct Answer: C 🗳️
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The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans.
Which two options are required to use Advisor Link?
Choose 2 answers.
- A. Customer Community Plus
- B. Lightning Scheduler
- C. Person Accounts
- D. Education Data Architecture
Correct Answer: A,D 🗳️
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Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.
Which solution should the consultant recommend?
- A. Einstein Activity Capture
- B. Custom automation
- C. Salesforce Inbox
- D. Gmail Integration
Correct Answer: C 🗳️
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