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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
| Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce |
| Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage |
Salesforce Certified Business Analyst Sample Questions:
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
- A. Review the approval history.
- B. Review the version control history.
- C. Review the change sets history
Correct Answer: B 🗳️
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Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?
- A. The UAT should have been performed by customers who are familiar with the products.
- B. The AT should have been performed with enough time to resolve bugs in the new feature,
- C. The UAT should have been performed with both peak load and average load simulation.
Correct Answer: C 🗳️
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?
- A. Update the environment to use language specific to CK.
- B. Explain that the term is a Salesforce industry standard.
- C. Confirm each user story includes a clear who, what, and why.
Correct Answer: C 🗳️
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A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
- A. As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.
- B. As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
- C. As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
Correct Answer: A 🗳️
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A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
- B. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
- C. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
Correct Answer: B 🗳️
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