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Salesforce AP-208 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 12% | - Financial Services Cloud reports and dashboards - Custom reporting requirements - Key metrics for financial advisors |
| Topic 2: Client Management | 15% | - Household management - Client profiling and segmentation - Client lifecycle management - Relationship types and hierarchy |
| Topic 3: Banking and Lending Features | 15% | - Account aggregation - Compliance and regulatory considerations - Digital lending workflows |
| Topic 4: Wealth Management Capabilities | 20% | - Asset allocation tracking - Performance monitoring - Investment portfolio management - Financial goals and planning |
| Topic 5: Data Model and Architecture | 18% | - Financial Account and Financial Holding objects - Relationship mapping between accounts and contacts - Custom objects for financial products - Individual and Household data model |
| Topic 6: Implementation and Configuration | 10% | - Best practices for deployment - Setup and configuration basics - Security model considerations |
| Topic 7: Financial Services Cloud Overview | 10% | - Core capabilities of Financial Services Cloud - Use cases for Banking, Wealth Management, and Insurance - Key differentiators from standard Salesforce CRM |
Salesforce Accredited Agentforce Financial Services Professional Sample Questions:
Which Salesforce Financial Services Cloud feature enables financial advisors to track and manage client accounts?
- A. Opportunity management
- B. Client onboarding
- C. Performance reporting
- D. Financial accounts management
Correct Answer: D 🗳️
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s. A financial services company needs to capture a new type of referral that has different required fields than what is currently configured in the org. Which three steps should the administrator take to configure Financial Services Cloud correctly based on the scenario?
- A. Update the lead page layout.
- B. Create a new record type " Referral " on the Lead object.
- C. Create a new referral record type mapper record.
- D. Assign the record type to users.
- E. Create a custom Referral object.
Correct Answer: B,C,D 🗳️
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A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Agentforce Financial Services. What should the consultant create as a deliverable for the current state business process?
- A. A Word document telling the story of the process from the user ' s perspective
- B. An Excel spreadsheet with steps of the process as rows, and systems and personas in columns
- C. A Powerpoint deck with screenshots of the current systems and callouts to what is happening on each slide
- D. An end-to-end visual map of the process using personas, systems, inputs, and outcomes
Correct Answer: D 🗳️
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A financial services company wants to track different categories of financial accounts in its org. Relationship managers must be able to see all of these financial accounts in one place on the customer ' s Account record page grouped by categories. Which three steps should an administrator take to configure the Financial Account object and the Account Lightning record page to meet the design?
- A. Create a custom picklist on the Financial Account object to track the Type.
- B. Create Account lookup fields on the Financial Account object to link the Financial Accounts to an Account.
- C. Configure Financial Account record types to match the required categories.
- D. Configure the Financial Account List components for each required category.
- E. Add the Financial Account List component to the Account Lightning record page.
Correct Answer: C,D,E 🗳️
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Cumulus Bank has branches in multiple countries that are required to report in local currency, while the corporate headquarters office wishes to see reports in a single currency (the corporate currency). Which solution should a consultant recommend to meet these requirements?
- A. Allow users to set their preferred currency in their profile and design reports that convert currencies for the user running the report.
- B. Enable multiple currencies and advanced currency management, and set a corporate currency for the corporate headquarters office.
- C. Use a third party from AppExchange add-on to implement currency conversions.
- D. Set the default currency for head office and have the regions download their reports to Excel and convert them manually.
Correct Answer: B 🗳️
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