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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Service Lifecycle | - Continual Service Improvement
|
| Topic 2: Key ITIL Concepts and Terminology | - Governance and control concepts - Service providers, customers and users - Utility and warranty - Processes, functions and roles |
| Topic 3: Introduction to IT Service Management | - IT service management processes, functions, roles and responsibilities - The ITIL framework and service management approach - The concept of good practice |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
A) People, process, partners, performance
B) People, process, products, partners
C) Performance, process, products, plans
D) People, products, plans, partners
2. Which statement about the emergency change advisory board (ECAB) is CORRECT?
A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB will be chaired by the IT director
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB considers every high priority request for change
3. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A) Problem management
B) Event management
C) Service asset and configuration management
D) Service catalogue management
4. Which process is responsible for ensuring that appropriate testing takes place?
A) Release and deployment management
B) Service asset and configuration management
C) Service level management
D) Knowledge management
5. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A) To design and build processes which will meet business needs
B) To proactively prevent all outages to IT services
C) To decide how IT will engage with suppliers during the service lifecycle
D) To deliver and manage IT services at agreed levels to business users and customers
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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