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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Storage Fundamentals | - Storage architectures and tiers - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) |
| Topic 2: SAN and Networked Storage | - Zoning, masking, and connectivity - iSCSI and IP-based storage networking - Fibre Channel SAN concepts |
| Topic 3: Troubleshooting and Support | - Log analysis and problem determination - Performance troubleshooting - Common storage issues and diagnostics |
| Topic 4: IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
| Topic 5: Storage Administration and Management | - Volume provisioning and configuration - Storage monitoring and performance management - Capacity planning and optimization |
| Topic 6: Data Protection and Availability | - High availability and disaster recovery - Backup and restore concepts - Replication technologies |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?
A) DS8870
B) SONAS
C) XIV
D) ProtecTIER TS7650G
2. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?
A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
C) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
D) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
3. Which resource informs a storage specialist if a TDA is mandatory or optional?
A) Systems Assurance Product Review Guide
B) TDA Discussion Guide
C) IBM Pre-sale TDA Checklist
D) IBM Trigger Criteria / Designated Product List
4. A customer has asked an IBM technical specialist about growth in I/O on its existing system. The specialist generated the following table:
Which tool was used to produce this table?
A) Batch Magic
B) Disk Magic
C) ProtecTIER Planner
D) Storage Tier Advisor Tool
5. Which solution provides virtualization, consolidation, and automation for a cloud deployment?
A) IBM SmartCloudVirual Storage Center
B) Storwize V3700
C) XIV Gen3 with IBM Spectrum Protect
D) FlashSystem 840
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
