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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web only.
D) Web, mobile, call center, in-store, and extended channels such as social networks.

2. What are the key trends driving the Commerce space?

A) Businesses are becoming product-centric.
B) None of the above.
C) Customers expect highly personalized and rich interaction.
D) Customers want to simplify shopping by using one channel for a given transaction.

3. What are the 2 Smart Applications examples for IBM Sterling CPQ?

A) Provides Discount Advisor for sales people and calculates Customer Ratings for dynamic approval limits.
B) Provides Discount Advisor for sales people and many CPQ related standard reports.
C) Approval sequence and Customer Ratings for dynamic approval limits.
D) CPQ Datamart and CPQ standard reports.

4. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels.
B) Both direct and extended channels like social networks.
C) Web, mobile, callcenter, and in-store.
D) All direct channels including mobile touchpoints.

Solutions: