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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the basis for any gap analysis on IT asset and service management solutions?

A) A financial report on a customer's IT expenditure.
B) The contents of a customer's CMDB.
C) The customer's IT business processes and requirements for asset and service management.
D) The current IT satisfaction survey results for IT users.

2. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Google Cloud
B) On-premise traditional install
C) VM Image
D) Infrastructure as a Service
E) Amazon Cloud
F) Software as a Service

3. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
B) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
C) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
D) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.

4. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because IT departments have not invested in people, process, and technology skills enablement.
B) Because the application and infrastructure provide no foundation for end-to-end business service automation.
C) Because the cost of infrastructure continues to rise as application complexity decreases.
D) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.

5. What has to be considered in the service design stage according to ITIL?

A) the design of functions and applications
B) the design of measurement systems, methods, and metrics
C) the design of Service Level Agreements
D) the design of the service catalog

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