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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 1, 3 and 4 only
C) 2, 3 and 4 only
D) 1, 2 and 4 only

2. What is the BEST description of an operational level agreement (OLA)?

A) A document that describes to a customer how services will be operated on a day-to-day basis
B) An agreement between the service provider and another part of the same organization
C) A document that describes business services to operational staff
D) An agreement between the service provider and an external organization

3. Which one of the following are the two primary elements that create value for customers?

A) Resources and capabilities
B) Customer and user satisfaction
C) Service requirements and warranty
D) Value on investment (VOI) and return on investment (ROI)

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes the topography of the hardware
B) Describes how the configuration items (CIs) work together to deliver the services
C) Defines how version numbers should be used in a release
D) Defines which software should be installed on a particular piece of hardware

5. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 2 and 3 only
B) 1 and 2 only
C) All of the above
D) 1 and 3 only

Solutions: