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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing |
| User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Write clear, testable acceptance criteria - Manage and maintain user story documentation |
| Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Design optimized processes aligned with Salesforce - Map existing business processes - Validate process designs with stakeholders |
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups |
Salesforce Certified Business Analyst Sample Questions:
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
- A. Power users and top sales earners
- B. Executive sponsors and sales leadership
- C. System admin and project manager
Correct Answer: A 🗳️
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The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
- A. The user stories were linked to the incorrect business process map.
- B. The user stories were save outside of a shared repository
- C. The definition of done of the user stories was unclear.
Correct Answer: B 🗳️
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Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?
- A. Avoid exposing one's own mistakes to the team.
- B. Tell the truth in difficult situations.
- C. Focus on the task at hand instead of on individual team members.
Correct Answer: B 🗳️
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The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?
- A. Exporting a backup copy of the demo data
- B. Conducting multiple dry runs
- C. Performing a code review
Correct Answer: C 🗳️
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?
- A. Scrum team
- B. Personas
- C. Stakeholders
Correct Answer: C 🗳️
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