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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Government Community Cloud | 20% | - GCC features and capabilities - Permitting and licensing capabilities - Constituent engagement features - Case management for government |
| Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Public Sector Data Model | 20% | - Permit and license object relationships - Case and investigation management - Service territory and location-based services - Constituent and household data model |
| Configuration and Customization | 15% | - Constituent engagement portal configuration - Workflow and approval processes - Lightning Experience customization - Reporting and analytics for public sector |
| Implementation Considerations | 20% | - Data migration considerations - Integration patterns for government systems - User adoption strategies - Security and compliance requirements |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?
A. Add a Lightning Component to query and Aggregate the total value of all permits
B. Provide Permission Sets to users for the Expression Set and Lightning Component
C. Add an Aggregate step to the group and add the SUM function
D. Add an Aggregate Group to the end of the Expression Set
Question 2
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?
A. Ensure the email deliverability access level is set to "All email"
B. Enable Person Accounts
C. Confirm browser settings meet published minimum requirements
D. Enable Assets
E. Enable Orders
Question 3
A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
A. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
B. Export the grantee's data to retain it.
C. Assign the data to a specific public group and make those records inactive
D. Export the grantee's data to retain it. Then, delete their data from Salesforce.
Question 4
A transportation department performs bridge inspections. Inspectors frequently attach dozens of photographs to inspection records. Supervisors want all images to remain associated with each inspection and easily accessible during future audits. Which approach is recommended?
A. Email photos to supervisors after each inspection
B. Upload images into Chatter posts only
C. Store photos as Salesforce Files related to the inspection record
D. Save image URLs in a text field
Question 5
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
A. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
B. Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
C. Set Org-Wide Defaults for External Users to Hidden for everything
D. Set Org-Wide Defaults for External Users to Private for everything
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A,B,C | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: A,D |
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