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Salesforce Financial Services Cloud Accredited Professional Sample Questions:

1. A financial services company is migrating a legacy customer relationship management system to Financial Services Cloud (FSC). The company is requesting that its consulting partner introduce specific customer interaction features mapped to its business processes.
What should the consultant consider when introducing the FSC features?

A) If there is a business process for showing common interests and needs across the company's clients, the Interaction Summaries component is recommended to use.
B) If there is a business process for taking detailed notesfor client meetings and adding action items, the Action Plan component is recommended to use.
C) If there is a business process for tracking the customer life events and milestones, and timely reminding of opportunities, the Action Plan component is recommended to use.
D) If there is a business process for limiting role-based data visibility, the Interaction Summaries component is recommended to use.

2. Which setting in Action Plans helps to avoid non working hours, company holidays, and other non working days for deadline calculation?

A) Skip Non-Work Days for Action Plans
B) Skip Non-Work Days For Tasks
C) Sync with Company Calendar
D) Skip Non-Work Days for Deadlines

3. The Salesforce Administrator for Lake Tahoe Bank is receiving a report that a members FinancialAccount Balances are not adding up to the Financial Summary field in the related Household. Which two steps should the admin take to troubleshoot the issue?

A) Ensure the Primary Group flag in the Account record is checked.
B) Ensure that the member is the Primary Member in that Household
C) EnsureRollUpByLookup Configuration is Active
D) Ensure a RollUpByLookup batch job is scheduled to run every 15 mins.
E) Ensure the reported Household is the Primary Group for the member

4. Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin isconsidering using Action Plans. Which 3 process improvements can be delivered using Action Plans?

A) Action Plans can automatically schedule the next appointment with the Advisor.
B) When you create an action plan from a template for a specific targetrecord, items that have no assigned user are assigned to the owner of that " target record.
C) Action Plans can speed up the collection of a list of documents needed for the loan application
D) Action Plans create repeatable tasks and automate the task sequences when executed
E) Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.

5. An insurance companyaims to improve a call center's productivity. A detailed analysis discovered that agents spend a lot of time capturing data while adding and updating beneficiary details. Capturing premium payment details (payment date and frequency) is another time-consuming task. Which action should a Financial Services Cloud consultant take to resolve the issue?

A) Provide a better user interfaceby building Lightning web components for beneficiary data and payment information.
B) Create an Action Plan Template for capturing beneficiary data and payment information.
C) Install an Insurance Data AppExchange package.
D) Utilize Insurance Flow Templates.

Solutions: