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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technical and Operational Knowledge | 15% | - Service level agreements and coverage terms - Service delivery models and support processes |
| Topic 2: HP Personal Systems Services Offerings | 35% | - Warranty and support services portfolio - Proactive and managed services - Asset lifecycle and recovery services - Installation, configuration and deployment services |
| Topic 3: Selling and Positioning HP Services | 30% | - Value proposition and differentiators of HP services - Quoting, pricing and contract basics - Matching services to customer requirements |
| Topic 4: Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?
- A. HP Support Center
- B. HP Cirrus
- C. HP Cross Sell Solution
- D. HP Sales Central
Which statement is true about the current market trends?
- A. Professional and personal lives are becoming more separate.
- B. IT wants greater flexibility to purchase the latest technologies.
- C. Onsite workplaces are becoming obsolete.
- D. The workforce has increasing expectations for productivity.
Which portal is the global gateway for the tools and resources you need to do business with HP?
- A. HP Partner First Portal
- B. HP Market Pro
- C. HP Cross Sell Solution
- D. HP Sales Central
A customer states that the standard base warranty is sufficient. How should you respond?
- A. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
- B. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
- C. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
- D. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
