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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers.
Which approach should the team use?

A) Business process modeling
B) Jobs to Be Done framework
C) Customer journey mapping

2. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
B) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
C) Allow access to the tool ahead of time and make sure participants are familiar before getting started.

3. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A) Launch an online survey
B) Test the statement with end users.
C) Use rapid ideation with project team

4. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Service Cloud
B) Revenue Cloud
C) B2C Commerce

5. Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?

A) A hypothesis, project plan, and financial reimbursement for users
B) A code of conduct, ethics training, and a research data handling polic
C) A customer journey map, research scenario, and a RAID log

Solutions: