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ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Event Sources and Integration | 10% | - Metric connectors and data collection - Monitoring tool integration - Third-party integration best practices - Supported event sources and protocols |
| Administration and Optimization | 10% | - Security and access control - Maintenance and troubleshooting - Best practices and operational efficiency - Performance tuning and noise reduction |
| Event Configuration and Processing | 27% | - Event rules, filters, thresholds, and field mapping - CI binding and identification - Inbound actions and event management jobs - Scripting: Regex, JavaScript, PowerShell - Connectors: preconfigured, custom, push/pull methods - Event lifecycle and processing flow |
| Architecture and Discovery | 10% | - Discovery and MID Server components - CMDB integration and dependency mapping - Monitoring process and data flow - Event Management architecture |
| Alerts and Correlation | 30% | - Incident creation and integration - Alert processing and management rules - Alert Intelligence and Service Operations Workspace features - Impact profiles, impact trees, and service impact analysis - Alert grouping and correlation strategies - Priority calculation, scoring, and groups - Alert definition and attributes |
| Event Management Overview | 13% | - IT Operations Management (ITOM) solution - Key features and capabilities - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Customer challenges and business value - Common Service Data Model |
