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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. How the resource requirement forecast is taken from NELLE inputs?

A) NELLE planning packages include resource requirements and total figures are calculated automatically.
B) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
C) Resource streams manager analyse input and define the number of resources needed.
D) F&C controller evaluates the required use of resources and calculates the expected SPC cost.

2. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Logistics.
B) CT Head.
C) Care 3rd Party Management.
D) CaPM arranges directly with the local supplier.

3. What Care SW service should be sold with every new SW sales?

A) SW Change Mass provisioning.
B) Software Maintenance (SWM).
C) Launch Support.
D) Life Extender (LE).

4. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Managers define the need based on sales plans and product roadmaps.
B) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Product Lines provide the information based on product roadmaps and expected service activities.

5. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Notify CT F&C controller asking to correct the possible error next month.
B) Nothing - this is most probably a miss booking so it will be corrected next month.
C) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
D) Investigate all the possible reasons and provide a comment in the monthly report.

Solutions: