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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Channels | - Send offer emails - Real-time containers - Share action details with third-party distributors - Create a real-time container |
| Topic 2: Actions and treatments | - Define an action for outbound - Present a single offer on the web - Define and manage customer actions |
| Topic 3: Decision strategies | - Create eligibility rules using customer risk segments - Create engagement strategies using customer credit score - Create and understand decision strategies |
| Topic 4: Business agility for 1:1 customer engagement | - Agility in a customer engagement project - Launching a new offer on web - Updating existing actions - Building your business operations team - Change management process - Change request types - Implementing business changes in revision management - Life cycle of a change request |
| Topic 5: Next-Best-Action concepts | - Optimize the customer value in the contact center - One-to-one customer engagement - Essentials of always-on outbound - Optimize the next-best-action strategy - Define the starting population |
| Topic 6: Engagement policies | - Create an engagement strategy - Define customer engagement policies |
| Topic 7: Contact policy and volume constraints | - Avoid overexposure of actions on outbound - Avoid overexposure of actions - Limit action volume on outbound |
| Topic 8: AI and Arbitration | - Action prioritization with AI - Prioritize actions with business levers - Action arbitration |
