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EXIN ITIL 4 Foundation Sample Questions:

1. Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A) Continual improvement
B) Problem management
C) Service desk
D) Change control

2. How should automation be implemented?

A) By optimizing as much as possible first
B) By initially concentrating on the most complex tasks
C) By replacing human intervention wherever possible
D) By replacing the existing tools first

3. Which is a supplier category?

A) Customer
B) Commodity
C) Resource
D) Technical

4. What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

A) A configuration item (CI)
B) A user
C) A customer
D) An IT asset

5. Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A) elements
B) assets
C) services
D) values

Solutions: