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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
HP Selling HP Supplies 2020 Sample Questions:
1. How does HP use serialization to combat the counterfeit and grey market?
A) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
B) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
C) It uses embedded code to determine in which regions the cartridges are sold.
D) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
2. How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
A) Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
B) Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
C) Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
D) Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
3. How can the use or non-HP cartridges be harmful to printers? (Select two.)
A) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
B) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
C) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
D) Using non-HP cartridges can shorten the life of the printer.
E) Using non-HP cartridges generates excess heat that can damage printer parts.
4. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?
A) HP Planet Partners
B) Earth9ll Recycling
C) Closed-Loop Recycling
D) Managed Print Specialist Premier
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: A |
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