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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When do HP Post Warranty Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the hardware
D) within 10 days after purchasing the care pack

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Priority Services
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Standard Contractual Services
C) HP Custom Contractual Services
D) HP Care Pack Services

4. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers
B) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.
D) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.

5. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)

A) Cost savings
B) Security
C) Simplification
D) Trusted vendor
E) Protection

Solutions: