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Anthropic Claude Certified Architect – Foundations Sample Questions:

1. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
Compliance requires that refunds exceeding $500 must automatically escalate to a human agent-this rule cannot be left to model discretion. Despite clear system prompt instructions, production logs show the agent occasionally processes high-value refunds directly (3% failure rate).
How should you achieve guaranteed compliance?

A) Implement a hook to intercept tool calls, when the refund process amount exceeds $500, block it and invoke human escalation.
B) Strengthen the system prompt with emphatic language: "CRITICAL POLICY: Refunds over $500 MUST trigger human escalation. NEVER process these directly."
C) Add few-shot examples to the prompt showing correct escalation behavior at various refund amounts ($400, $500, $600).
D) Modify the refund tool to return an error with message "Amount exceeds policy limit-please escalate" when the threshold is exceeded.

2. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools (get_customer, lookup_order, process_refund, escalate_to_human). Your target is 80%+ first-contact resolution while knowing when to escalate.
A customer returns 4 hours after their initial session about the same billing dispute. The previous 32-turn session contains lookup_order results showing "Status: PENDING, Expected resolution: 24-48 hours." In testing, you observe that when resuming sessions with stale tool results, the agent often references the outdated data in responses (e.g., "I see your refund is still being processed") even after subsequent fresh tool calls return different information.
What approach most reliably handles returning customers?

A) Resume with full history and add a system prompt instruction telling the agent to always prefer the most recent tool results when multiple calls to the same tool exist in context.
B) Resume with full history and configure the agent to automatically re-call all previously used tools at session start to ensure data freshness.
C) Resume with full history but filter out previous tool_result messages before resuming, keeping only the human/assistant turns so the agent must re-fetch needed data.
D) Start a new session, inject a structured summary of the previous interaction (issue type, actions taken, resolution status), then make fresh tool calls before engaging.

3. You are building a structured data extraction system using Claude. The system extracts information from unstructured documents, validates the output using JavaScript Object Notation (JSON) schemas, and maintains high accuracy. It must handle edge cases gracefully and integrate with downstream systems.
Your extraction pipeline processes contracts that frequently include amendments. When a contract contains both original terms and later amendments (e.g., original clause specifies "30-day payment terms" while Amendment 1 changes this to "45 days"), the model inconsistently extracts one value or the other with no indication of which applies.
What's the most effective approach to improve extraction accuracy for documents with amendments?

A) Implement post-extraction validation using pattern matching to detect amendments and flag those extractions for manual review.
B) Redesign the schema so amended fields capture multiple values, each with source location and effective date.
C) Preprocess documents with a classifier that identifies and removes superseded sections before the main extraction step.
D) Add prompt instructions to always extract the most recent amendment value and ignore superseded original terms.

4. You are building a structured data extraction system using Claude. The system extracts information from unstructured documents, validates the output using JavaScript Object Notation (JSON) schemas, and maintains high accuracy. It must handle edge cases gracefully and integrate with downstream systems.
Your extraction pipeline processes restaurant menus and must output structured JSON with fields for item names, descriptions, prices, and dietary tags. Some menus use inconsistent formatting-prices as "$12" vs
"12.00", dietary info as icons vs text.
What's the most reliable approach?

A) Use separate extraction calls for each field to ensure consistent handling of each type.
B) Define a strict output schema and include format normalization rules in your prompt.
C) Request multiple extraction attempts per document and select the most common format.
D) Extract data as-is and normalize formats in post-processing code after Claude returns.

5. You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
During a billing dispute resolution, your agent successfully retrieves customer info via get_customer and order details via lookup_order , but when attempting to call process_refund , the tool returns a timeout error.
The agent has enough information to explain the charges and verify refund eligibility, but cannot actually process the refund due to the backend failure.
What approach best balances first-contact resolution with appropriate error handling?

A) Confirm the refund will be processed and close the conversation, since the system has all necessary information to complete it automatically.
B) Explain the billing, confirm refund eligibility, acknowledge the system issue preventing immediate processing, and offer escalation or retry later.
C) Escalate immediately to a human agent since the refund action cannot be completed.
D) Implement automatic retries with exponential backoff for process_refund , keeping the conversation open until the refund is successfully processed.

Solutions: