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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| L1 Support and Troubleshooting | - Monitoring and operational support practices - Incident handling and basic troubleshooting workflows |
| Integration Fundamentals | - Core concepts of enterprise application integration - Messaging models and data exchange patterns |
| IBM Middleware Technologies | - Integration with IBM application integration services - IBM MQ concepts and message flow basics |
| Application Development | - Building and deploying integration applications - API and service development principles |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
On EcuRepwhat file action for the problem analysis section is valid?
- A. Explore
- B. Log analyzer
- C. IBM Thread and Monitor Analyzer
- D. Search Files
Correct Answer: A 🗳️
A L1 support professional has received an email to their personal Lotus ID, there were no other addressees. The customer used the external Bluepages to find the email address. The email indicates that this problem has now become critical to their business. The Problem Management Record (PMR) is with L2 support.
What action should the L1 support professional take?
Copy the information from the email into a PMR update, contact the customer and ask them to use the ECuRep mail address, and:
- A. ask the customer to provide a 24x7 contact. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
- B. Call Generate a new Severity 1 secondary on the L2 queue and if required follow the appropriate Contact Reference File (CRF) callout procedure.
- C. Call Generate a new Severity 2 secondary PMR onto the L2 queue.
- D. Call Generate a new Severity 2 secondary PMR onto the L1 queue
Correct Answer: B 🗳️
When actively working with a customer on a PMR and the problem is resolved, what is the best practice to close the PMR?
- A. Discuss with a coworker as to whether the PMR should be closed.
- B. Ask the customer for positive confirmation that the problem is resolved and that they agree the PMR may be closed.
- C. Close the PMR without asking the customer if there is anything else IBM can help with.
- D. Ask the customer for positive confirmation that the problem is resolved and follow-up a week later even if the customer states the PMR may be closed.
Correct Answer: C 🗳️
Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?
- A. N;RTA/1/P;12340B130C702
- B. N;RTA/1/A;12340B130C702
- C. N;RS4/1/P;12340 B130C702
- D. N;RS4/1/A;12340B130C702
Correct Answer: C 🗳️
While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?
- A. Continue to work on the PMR and adjust time recording for the meeting.
- B. Requeue the PMR using the "No Change" option to adjust time recording.
- C. Continue to work on the PMR with no time adjustment.
- D. Immediately requeue the PMR with no time adjustment.
Correct Answer: A 🗳️
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