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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. How is a VPN connection configured in BlackBerry 10 (BB10)?

A) Settings -> Advanced Options -> Network Connections -> VPN
B) Options -> Network Connections -> VPN
C) Options -> Advanced Options -> Network Connections -> VPN
D) Settings -> Network Connections -> VPN

2. What is the difference between activating a Microsoft Exchange ActiveSync account and a Work Account?

A) Work Account connects to the Microsoft Exchange through MAPI.
B) Work Account is for use with device provisioning through BlackBerry Mobile Fusion products in order to separate the personal and work accounts on a user' s device.
C) Work Account is only used with extra security such as S/MIME and PGP.
D) Using the "Work Account" option adds an email account that is only active while in the office.

3. Which of the following resources would enable a user who has lost a device to ensure that their contact information is displayed on their BlackBerry?

A) BlackBerry Protect
B) App World
C) BlackBerry Help
D) BlackBerry Lost and Found

4. What would be the reason that a software update would be presented during the out of box experience?

A) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
B) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
C) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
D) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data

5. All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?

A) BlackBerry Dispatcher is configured with an Enterprise Proxy
B) Proxy profile is configured to use VPN incorrectly
C) Allow activation information to be emailed is set to no
D) Allow activation over BlackBerry infrastructure set to yes

Solutions: