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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
| Topic 2: Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Topic 3: Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Topic 4: Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
Salesforce Certified B2C Solution Architect Sample Questions:
An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?
- A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
- B. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.
- C. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
- D. Use the Salesforce REST API to import the 3 million records into Service Cloud.
Correct Answer: A 🗳️
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A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?
- A. Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
- B. Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
- C. Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
- D. Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
Correct Answer: B 🗳️
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Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers
- A. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
- B. The Service Agent cannot order on behalf of the customer if the customer is offline.
- C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
- D. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
Correct Answer: A,D 🗳️
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Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers
- A. The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
- B. The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
- C. NTO can use Marketing Cloud REST API for integrating with Service Cloud.
- D. NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
Correct Answer: C,D 🗳️
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Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers
- A. Run a Journey Mapping Workshop to understand the users' interactions with the system
- B. Does the team need front-end development capabilities?
- C. Run a Requirements Gathering Workshop to start creating the build requirements
- D. Run a Consequence Scanning Workshop to understand the impact of the work
- E. Speak with a Legal Expert in regards to HIPPA and PHI Data
Correct Answer: D 🗳️
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