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Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209
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Salesforce Advanced Field Service Accredited Professional Sample Questions:
What are the two related lists a consultant will need to pay attention to when viewing Assets that may have been replaced and/or upgraded by new Assets out in the field?
- A. Related Assets related list as it shows Assets that the current Asset replaced
- B. Primary Assets related list as it shows Assets that replaced the current Asset
- C. Primary Assets related list as it shows Assets that the current Asset replaced
- D. Related Assets related list as it shows Assets that replaced the current Asset
Correct Answer: A,D 🗳️
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Universal Containers sells capital equipment that includes a 90-day warranty for repairs. They also offer a
'Preventative Maintenance Service Contract' for the purchase.
What data model and solution approach should a Field Service consultant recommend?
- A. Create a custom object called 'Capital Equipment' and create these records from 'Opportunity Products' when an 'Opportunity' is 'Won'. That record will have a formula checkbox field if it is under 'Warranty'.
Create a 'Maintenance Plan' record if the customer signs up for a 'Preventative Maintenance Service Contract' - B. Establish a new customer on-boarding administration role and have that Service Resource manually create the 'Asset' records and create custom checkbox fields to determine if the 'Asset' is under
'Warranty' and signed up for the 'Preventative Maintenance Service Contract' - C. Use 'Opportunity Products' that will create 'Assets' when the 'Opportunity' is 'Won' with automation.
That automation can also create a 'Warranty' record for the 90 day period. If a 'Preventative Maintenance Service Contract' is purchased, have an automation to create a 'Service Contract' record,
'Maintenance Plan' record, and 'Maintenance Asset' records - D. Set the 'Warranty' and 'Maintenance Plan' as related lists on the 'Account' Record. Create an Automation that will trigger the creation of 'Preventive Maintenance Service Appointments' based on the related 'Maintenance Plan' if a 'Warranty' record is added as well
Correct Answer: C 🗳️
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After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?
- A. Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.
- B. Remove the Service Objective with the highest weight from the Scheduling Policy.
- C. Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.
- D. Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.
Correct Answer: C 🗳️
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Green Energy Solution is getting more work for the next 3 weeks. They are engaging a new third-party contractor to help with some work for that time.
What should the admin recommend?
- A. Creating a Capacity Based Resource and giving it capacity for the next 3 weeks
- B. Creating a Resource and giving it capacity for the next 3 weeks
- C. Creating a Capacity Based Resource and deleting it after 3 weeks
- D. Creating a Resource and deleting it after 3 weeks
Correct Answer: A 🗳️
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A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?
- A. Manually update the 'Assigned Resource' on each of the urgent repairs
- B. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
- C. Use 'Global Optimization' to optimize the territory schedule for the next week
- D. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
- E. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments
Correct Answer: B,C,E 🗳️
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