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Apple 9L0-412 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and Processes | - Troubleshooting application issues - Application installation and management - Activity Monitor and process management |
| Topic 2: User Accounts and Security | - Password policies and authentication - File and system permissions - User account types and management |
| Topic 3: File Systems and Storage | - File system structure in OS X - File sharing and permissions - Disk Utility and storage management |
| Topic 4: Network Configuration and Services | - Sharing services and connectivity - Network setup and configuration - Wi-Fi and Ethernet troubleshooting |
| Topic 5: Installation and Configuration | - System setup and initial configuration - OS X 10.8 installation methods and requirements - Software updates and system maintenance |
| Topic 6: System Troubleshooting | - Startup and boot issues - System logs and diagnostics - Performance troubleshooting |
Apple OS X Support Essentials 10.8 Sample Questions:
How can you find out which application the Finder will use to open a specific document?
- A. Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.
- B. Control-click the document icon in the Finder, and choose Show Application from the shortcut menu.
- C. Select the document icon in the Finder, and choose Show Default Application from the File menu.
- D. Select the document icon in the Finder, choose Show Inspector from the File menu, click Application Bindings in the Inspector window, and scroll to locate the selected application in the pop-up menu.
Correct Answer: A 🗳️
In OS X Mountain Lion, Safe Boot ________.
- A. facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
- B. prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
- C. increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
- D. increases data security by assigning all standard users Read-only privileges to mounted local volumes
Correct Answer: A 🗳️
From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?
- A. In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
- B. From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.
- C. From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
- D. In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
Correct Answer: D 🗳️
Review the screenshots of a Mac computer's Network pane, and then answer the question below.
If a Mac with the network configuration shown above needs to initiate a connection to a server at address 17.20.8.9, which interface will it use to do so?
- A. Wi-Fi
- B. Ethernet
- C. Neither interface: this computer cannot communicate with the server at 17.20.8.9.
- D. Either interface may be used, based on automatic routing.
Correct Answer: D 🗳️
Review the screenshot, and then answer the question below.
You perform a default installation of OS X Mountain Lion, and create the initial admin account, and accounts for Chris and Pat, as shown above. The Chris account is a member of which group?
- A. wheel
- B. staff
- C. chris
- D. workgroup
Correct Answer: B 🗳️
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