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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Create a template telephone set and use the qcopy station xxxx CM SAT command
B) Use CMS to perform the bulk administration of telephone sets and buttons.
C) Use the add station next CM SAT command to program each telephone set and assign buttons
D) Create a template telephone set and use the duplicate station xxxx CM SAT command

2. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) queue-to
B) converse-on
C) collect-digits
D) route-to-digits

3. Which packet is needed to have skill available instead of hunt groups?

A) Elite with EAS
B) Standard with EAS
C) Premium
D) Silver

4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Queue Position
B) Vector queuing priorities
C) Dynamic Threshold Adjustment
D) Service Objective

5. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Local
B) Integrated
C) Adjunct
D) External

Solutions: