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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Create Conversation node
B) Queue Task node
C) Screen Pop node
D) Add Participant node

2. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

3. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Silent monitoring
B) Call intercept
C) Barge-in only
D) Whisper coaching

4. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) SIP registration expiration timer
C) Agent idle timeout
D) Queue wait threshold

5. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) CAPF enrollment
B) TFTP authentication
C) SNMPv3
D) SAML single sign-on

Solutions: