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EXIN ITIL 4 Foundation Sample Questions:

1. What is the PRIMARY use of a change schedule?

A) To plan changes and help avoid conflicts
B) To manage standard changes
C) To support the 'incident management' practice and improvement planning
D) To manage emergency changes

2. Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

A) Think and work holistically
B) Focus on value
C) Keep it simple and practical
D) Start where you are

3. What is a user?

A) The role that directs and controls an organization
B) The role that authorizes budget for service consumption
C) The role that defines the requirements for a service
D) The role that uses services

4. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) Service consumption
B) Service relationship management
C) The service value system
D) The 'release management' practice

5. Which guiding principle says that it is not usually necessary to build something new?

A) Think and work holistically
B) Focus on value
C) Progress iteratively with feedback
D) Start where you are

Solutions: