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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Case Management | - Case life cycle design - Stages, steps, and processes |
| User Interface Design | - UI rules and controls - Sections and harnesses |
| Application Development | - Dev Studio rule configuration - App Studio application creation |
| Pega Platform Fundamentals | - App Studio and Dev Studio basics - Pega Platform architecture overview |
| Security and Access | - Access roles and privileges - Authentication and authorization |
| Reporting and Monitoring | - Performance monitoring basics - Report definitions |
| Data and Integration | - Data objects and data model design - Integration services and connectors |
Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:
Question 1
A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base .
What approach maximizes reuse and maintainability?
A. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.
B. Place the updated rules into a new ruleset and include the new ruleset in a new application.
C. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.
D. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.
Question 2
A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?
A. Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.
B. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
C. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
D. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
Question 3
A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?
A. Add a case-wide optional process to the case workflow to perform the address change.
B. Add a case-wide optional action to the workflow for the address submission.
C. Add an alternate stage to the case life cycle to change the address.
D. Add a button to each assignment to present the customer with a form to submit a new address.
Question 4
HOTSPOT
A library application used by staff creates a loan request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read-only list of outstanding past-due books to remind the member to return late books.
In the Answer Area, select the Data page definition for this use case.
Question 5
Which statement best describes the business value of delegation?
A. Allows managers to adjust application behavior in production to meet changing business needs
B. Allows users to direct case processing as dictated by the circumstances of each case
C. Allows stakeholders to approve process improvements to drive operational efficiencies
D. Allows business users to contribute to application design by specifying requirements
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: Only visible for members | Question 5 Answer: A |
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