Free Demo
Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Duration | 60 mins |
| Passing Score | 700 / 1000 |
| Number of Questions | 40-60 |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Schedule Exam | Pearson VUE |
| Exam Price | $99 (USD) |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Exam Code | MB-910 |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
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Registration procedure of Microsoft MB-910 Certification Exam
- Go to Microsoft's website
- Register on the website
- Download the MB-910 exam voucher
- Schedule an appointment to take the test at a Microsoft testing center (usually costs $250)
- Take the MB-910 exam, and provide a valid phone number and email address if you pass, otherwise, your score will be canceled or invalidated after 90 days of issuing the certificate
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Event management features - Capabilities and use cases - Marketing forms, pages, and segments - Lead generation and qualification - Email marketing and customer journeys |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Business process flows - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Lead and opportunity management processes |
| Topic 3: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement - Security and access control - Common features and navigation |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Knowledge base and entitlements - Case management lifecycle - Unified service desk and channels - SLA and routing rules |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Core features and scheduling capabilities - Mobile app and offline functionality - Work order lifecycle and resource management |
