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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - Value streams - Digital product lifecycle - ITIL operating model - Service value creation |
| Topic 2: Understand High-Velocity IT Concepts | - Digital technology - Digital transformation - High-velocity IT - Digital organization - Digital products - IT transformation |
| Topic 3: High-Velocity IT Techniques and Practices | - Automation - Architecture and design - Testing and validation - Security and risk management - Cloud computing |
| Topic 4: Guiding Principles for High-Velocity IT | - DevOps culture - Lean practices - Agile methods - Continuous improvement - Application of ITIL guiding principles |
| Topic 5: Contribute to Value with Digital Products | - Fast development - Assured conformance - Resilient operations - Co-created value - Valuable investments |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization's efforts to maintain high levels of availability have significantly impacted its ability to make fast and frequent changes.
Which action BEST represents how the 'availability management' practice can support both of these aims?
- A. Using site reliability engineering techniques
- B. Automating the handling of detected events
- C. Measuring the frequency of component failures
- D. Using chaos engineering techniques
Correct Answer: A 🗳️
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Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?
- A. Complexity thinking
- B. Service-dominant logic
- C. Design thinking
- D. Toyota Kata
Correct Answer: B 🗳️
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Which describes a digital product?
- A. The application of digital technology to accelerate time to market, time to customer or time to change
- B. A collection of resources that would not be as valuable without the use of digital technology
- C. Any digital goods that are transferred from a service provider to a service consumer
- D. An organization that utilizes digital technology to perform business in a significantly different manner
Correct Answer: C 🗳️
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An organization wants development teams to receive fast feedback about design flaws and security weaknesses as early as possible in the software lifecycle.
Which approach BEST supports this?
- A. Chaos engineering
- B. Service level agreement monitoring
- C. Shift left
- D. Post-implementation review
Correct Answer: C 🗳️
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An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
- A. The organization should separate development and operations teams completely
- B. The organization should stop using automation tools
- C. The organization has focused on speed without balancing other HVIT objectives
- D. The organization should continue, because velocity always increases value
Correct Answer: C 🗳️
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