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Genesys GCP-GC-ADM Exam Syllabus Topics:

Topic	Details
Topic 1	Configure ACD Skills and Language Skills List the main types of reports and describe their use
Topic 2	Quality Evaluator and Quality Administrator dashboards Evaluation and routing combination
Topic 3	Quality Management in a Genesys Cloud contact center Overview of Genesys Cloud Collaborate
Topic 4	Configure and run an Interaction Details report Describe how to create and edit System and User Prompts
Topic 5	Configure Automatic Call Distribution to optimize customer service Explain interaction flow and queue design
Topic 6	List the main Dynamic Views and describe their use Genesys Cloud Data Actions Integration
Topic 7	Describe the function and purpose of the Genesys Cloud data actions Integration Purpose and capabilities of Genesys Cloud Architect
Topic 8	Configure ACD email in Admin settings Create and publish an Evaluation form
Topic 9	Basic overview of the Genesys Cloud Platform and Administration List the three levels of Contact Center licensing
Topic 10	Describe the Outbound Dialing modes Scripting in a Genesys Cloud contact center
Topic 11	Configure and test an Outbound Power Dialing campaign List the features of Genesys Cloud Contact Center
Topic 12	Describe Scripts and basic script functionality Describe how to enable call recording on a Trunk

Reference: https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin

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