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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 2: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 3: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 4: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 5: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 6: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 7: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 8: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 9: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which statement is true regarding the planning widget?
Choose the correct answer.
A) An administrator can choose which policy is applied by the planning widget
B) The planning widget can handle only 1 technician at a time
C) A dispatcher can choose which policy is applied by the planning widget
D) The planning widget can handle only 1 activity at a time
2. Which mechanisms facilitate communication and data exchange in the clean core concept?
Choose the correct answer.
A) Data extensions
B) Governance tools
C) Extensions
D) Integrations
E) Customer feedback channels
3. What is the most common way to create master data in FSM?
Choose the correct answer.
A) Manual creation in the Master Data module
B) By integration with back-end systems
C) By bulk upload with the Data Loader
4. A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
A) True
B) False
5. Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
A) Efforts
B) service contract
C) Business partners
D) Items
E) Person reservation
F) Activities
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,C,D,F |
