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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Customer support
B) Employee help desk
C) Partner channel management
D) Vendor management

2. When you create items in an installed base, which of the following item categories are supported?

A) Registered product
B) Warranty products
C) Text
D) Product
E) Installation point

3. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) Google Docs
B) Microsoft Sharepoint
C) Mindouch
D) SAP JAM

4. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create service tickets from inbound emails
B) Broad cast emails to a group of individuals
C) Create activities from inbound email
D) Route unknow sender email to common inbox

5. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Employee
C) Organizational unit
D) Business role

Solutions: