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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is the BEST example of qualitative data?

A) Patient and family advisory focus group comments
B) Patient satisfaction discharge summary scores
C) Average length of hospital stay for patients in April
D) Percentage of patients over age 50 with diabetes

2. Which option represents the use of Lean principles?

A) Going to "Gemba" to observe the current process
B) Adding steps into a process to better define it
C) Writing a strategic plan based on patient and family values
D) Including patients in daily bedside rounds

3. Which practice BEST suggests an organization ' s commitment to providing care that is patient- and family- centered?

A) Extending visitation hours for critically ill patients
B) Preserving patient confidentiality with a code word
C) Ensuring employee participation on patient experience quality committees
D) Addressing the patient ' s definition of family

4. A clinician ' s understanding of which factors has the GREATEST effect on their ability to manage a patient ' s care and anticipate the outcome of treatment?

A) The clinician ' s personal attitudes, preferences, and personal values
B) The patient ' s attitudes about the diagnosis, care, and treatment
C) The attitude of the patient ' s family toward the patient
D) The patient ' s attitudes, preferences, and personal values

5. Which approach is MOST consistent with Design and Innovation when improving the discharge experience?

A) Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results
B) Mapping the discharge process with staff only and implementing one-time changes
C) Standardizing discharge instructions without any patient or family input
D) Focusing primarily on reducing printing costs for discharge materials

Solutions: