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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Governance and Best Practice - Stakeholders and Value Creation - Concept of Service and Service Management |
| Topic 2: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 3: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
| Topic 4: Functions and Roles | 10% | - IT Operations Management - Service Desk - Technical Management - Application Management - Key Roles |
| Topic 5: ITIL Service Lifecycle | 20% | - Service Transition - Service Design - Service Operation - Service Strategy - Continual Service Improvement |
| Topic 6: Selected ITIL Processes | 25% | - Change Management - Release and Deployment Management - Service Level Management - Incident Management - Problem Management - Service Asset and Configuration Management |
| Topic 7: Key Principles and Models | 15% | - Governance Model - Service Portfolio - Process Model - Deming Cycle |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Ein Service Level Agreement ist?
A) Eine Vereinbarung zwischen dem Dienstanbieter und seinem Kunden
B) Eine Vereinbarung zwischen einem Dienstleister und einem externen Lieferanten
C) Eine Vereinbarung zwischen dem Dienstanbieter und einer internen Organisation
D) Der Teil eines Vertrags, der die Verantwortlichkeiten jeder Partei festlegt
2. Welche der folgenden Ziele verfolgt das Lieferantenmanagement?
1. Verhandlung und Vereinbarung von Verträgen
2. Aktualisierung der Lieferanten- und Vertragsdatenbank
3. Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4. Verwaltung der Beziehungen zu internen Lieferanten
A) Keine der oben genannten
B) nur 2, 3 und 4
C) nur 1, 3 und 4
D) nur 1, 2 und 3
3. Welche Ereigniskategorien sind im ITIL Service Operation Book beschrieben?
A) Geplant, Außerplanmäßig, Notfall
B) Information, Warnung, Ausnahme
C) Warnung, Reaktiv, Proaktiv
D) Informativ, Geplant, Normal
4. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?
A) Eine Methode zum Strukturieren einer Organisation
B) Reagiert auf bestimmte Ereignisse
C) Es ist messbar
D) Liefert bestimmte Ergebnisse
5. Welche der folgenden Availability Management-Aktivitäten gelten als proaktiv und nicht als reaktiv?
1) Risikobewertung
2) Testen von Resilienzmechanismen
3) Überwachung der Komponentenverfügbarkeit
A) nur 2 und 3
B) nur 1 und 3
C) nur 1 und 2
D) Alle oben genannten
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: C |
