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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Call Server Connector (CSC)
B) Unified Collaboration Model (UCM)
C) Engagement Designer (ED)
D) Unified Collaboration Administration (UCA)

2. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) CSC
B) Context Store
C) Work Assignment
D) UCM

3. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) UCM Data Collector Database Backup
B) Omni store DB Controller Data Store
C) Omni store DB Database Backup
D) UCA Store Service Database Backup

4. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana administrators are in READY state for voice channel.
B) The AES and CSC connections are established.
C) The Avaya Oceana agents are in READY state for the voice channel.
D) The Avaya Oceana agents are in READY state for the email channel.

5. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager IP address.
B) It should match the Communication Manage FQDN.
C) It should match the Communication Manager host name.
D) It should match the Switch Connection Name in the AES server.

Solutions: