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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A) They can shift to cloud storage for data and Information.
B) They Improve and extend the mobile infrastructure.
C) They decrease solution complexity by reducing features.
D) They will gain greater flexibility.

2. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?

A) They can host online voice conferences with a maximum of 15 participants.
B) They can host online video conferences with a maximum of 15 participants.
C) They can host online video conferences with a maximum of 5 participants.
D) They can have direct online video calling but no video conferences.

3. Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

A) An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
B) The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
C) The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
D) An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.

4. For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?

A) The email address for Basic level users does not need to be unique.
B) The email domain name must match the company domain name.
C) Any email address will work for Basic level users.
D) An email address is not required for Basic level users.

5. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that Information but It is available using a third-party call accounting application.
B) IP Office does not track that information but it is available with a call center application.
C) IP Office tracks that information and It Is provided In a CSV format.
D) IP Office tracks that information and It can be reviewed using the built-in reports.

Solutions: